Buying Agent, the Royal Wedding and a London flat…

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‘We’ve got a new flat coming on, only allowing Buying Agents in for the first week, do you want to come to special viewing?’ said the uber smooth Chelsea Estate Agent.  Seems another London Vendor wants to try and avoid hoards of the un-washed rampaging through their pad. No doubt they also think they can create a fierce bidding war amongst the gaggle of Buying Agents, ironic and wrong when you consider that our clients measure us on getting the best price. However, there remains there an impression amongst sellers that Buying Agent’s clients have more money than sense. Still, can’t hurt I think, will pop along and see just how over-primped and over-priced it is.

It’s a hot day and my standard black suit uniform was not a good choice. Parking down a Belgravia back Street I took a leisurely stroll to the red brick flat tucked behind the Alice band mecca of Peter Jones. The Sloane Square shops and street cafes are palpably excited by the imminent nuptials of Prince William, regarded by many of the hair-tossing blondes quaffing espresso’s as ‘the one that got away’.

Outside the flat, the literally less cooler side-kick of Mr Uber-Smooth is waiting on the pavement, suited, booted and sweaty, rather like me. He is there to usher ‘us’ in.

I can spot an Estate Agent in a sea of suits, likewise, your standard London buying agent sticks out like a ham sandwich at a Barmitzvah. There he is, helping his client out of the Addison Lee mini-van. Eww. Tall, slim, foppish blonde hair and an air of superiority not picked up at a free school. As my Mother might have said, this chap really fancies himself. He catches my gaze and promptly dismisses me. Middle aged women aren’t on his radar of who to suck up to, unless they are Hermes toting clients. The suited client is a banker, tanned and glued to his mobile. ‘Should have come to me love’, I think, I don’t do mini-vans.

I get a special welcome at the door, a reward reserved for someone who is currently buying something from them. Talk turns to that purchase.’We need to exchange soon on that’ he says. I point out the obvious, ‘Your client shouldn’t have such a crap solicitor then’. He agrees and shuts up.

Entering the hallway, like most of these red brick mansion blocks it is dark. Really dark. The common area’s have been nicely done and the velvety carpet with brass stair rods feels inches deep. ‘Take the lift’ he says. Nope, I always take the stairs to check it doesn’t turn to glossy woodchip paper on the first landing. At the flat’s front door I am greeted with piles of Church’s brogues and the alternative choice of blue plastic bag covers for my shoes. Don’t really like the mortuary technician look so I opt for bare feet but amuse myself with the thought that as my new shoes have leeched dye onto my feet, the shoes are probably cleaner.

Peering into the hallway, I have to smile and find myself uttering to the buying agent un-doing his laces ‘Elephant Breath’. He blanks me.(Never trust a buying agent who doesn’t know his Farrow and Ball’s).

With trusty camera phone at the ready, I launch forth to take discreet piccies for this blog. Bugger, the bloody Vendor is seated at a desk. Blonde and scary looking, we nod acknowledgement and she get’s back to her lap top, surfing net-a-porter as I suspected. She is seated under the one thing I wanted a snap of, a great big Banksy style painting with the inspirational words “SHIT HAPPENS’. Graffiti is now clearly middle class.

The flat is carpeted in grey corded wool, the sort of grey that we used to only use for undercoat on drainpipes or battleships. Walls are predictably from the Farrow & Ball palette. The grey palette. Walls not painted are clothed in modern dark wood panels, with the odd Plasma TV inset. To use a technical term, this flat is done up like a kipper. It feels like an army of stylists, designers and purveyors of ‘objets chers’ to gullible buyers have spent a month titivating with their Chelsea price tagged magic wands. Nursery in Designers Guild? Tick. Orchids in pots? Tick. Alessi in the kitchen? Tick. Blanket in accent colour draped across bottom of bed? Tick. All very expensive, all very ‘yawn’.

The art work was vibrant and copied by the two accent colours scattered around the place. A shocking pink and purple theme was carried through the flat with cushions, vases, throws creating a zingy design equivalent of ice lollies against a thundery grey canvas. I am seeing purple used a lot recently, especially with hot pink. Reminded me of my favourite two felt tips when growing up in the seventies.. and my leg warmers.

Frankly, it is all far too obviously styled for my liking, the family and baby photo’s look incongruous in the very un-homely setting. For a family home it’s a  bit sad looking really. The sofa’s never been sat on and the beds have never been romped in.

Wandering down to the pavement, as usual I throw an ‘it’s a bit over-priced’ at my friendly Estate Agent as we eye incredulously the latest in customised Mini’s. Zebra skins are on so many London floors these days, now they are being parked outside. Daktari meets Chelsea.

‘No love’, he says, ‘one next door went for £250 sq ft more than this last month… And it’s not as good’. Bloody Hell, I think, thats 500 quid a square foot more than this time last year.  ‘Oversea’s dosh’, he says.

This sort of over-primping tends to put off us ordinary Brits (even one’s with £3m to spend). My Brit client’s would look at it and think, how much of this am I paying through the nose for? And frankly I come from the same ‘hackles up’ school of thought. However, the oversea’s client who thinks London is the safest place to buy, thinks prices will continue to rise and can also buy the furniture, (designed especially for the flat), thinks differently. He gets an off the shelf, no hassle, fancy pants ‘lock up and leave’. Sod the premium.

The Vendor may have got the Zeitgeist spot on by surfing Net-a-porter. For an oversea’s buyer, this flat is exactly what they want – Pret-a-Porter.

Buying Agent visits The Lancasters. Do they bomb?

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The Lancasters and their cute pencil hoardings have been looming over Bayswater Road for what seems like ‘donkey’s years’. A huge project, hewn from a massive, down-market hotel, with only the facade retained. I have been offered them on and off for the past few years.

To be honest, I haven’t taken much notice of them for clients as I had an in-built assumption, (prejudice), that they were just another over-priced, over-hyped development for those with more money than sense. Worse still, they were dumped in the slightly dodgy no-mans-land of Bayswater/Queensway. However, times change and with the much hyped launch of One Hyde Park there seems to be a a sea-change in attitudes to luxury London property. A change fuelled by oversea’s buyers who are less interested in doing deals and more interested in owning the right sort of place with the right sort of people. The ‘right sort of price’ is no longer the over-riding driver, for many it seems it just has to be the right address and that address now more than ever is in London.

This being Spring and my Arab clients about to board their jets to London, the timing was perfect to check them out. With potentially about £15m of clients money in my back pocket, the launch was an opportunity to gen up on availability, price per square foot and as much information as I could glean in order to pass on to my clients. I surprised myself by thinking I might actually be in the market for one but I would be fibbing if I didn’t admit I would be directly comparing it to One Hyde Park, like everyone else.

With inverted snobbery firmly in place I headed down the Bayswater Road. The whiteness of the stucco, gleams in comparison to the tired and in some cases decaying neighbourhood of cheapish hotels and kebab houses.

Meeting up with my colleague ‘the tall blonde’, who I oft introduce with the line ‘if you think I’m tough’ we head to the queue for security. Hmm, I don’t like queues, hackles start to rise but men in top hats lurch forward and usher us through. Good start. Lots of smiles and nods from top hatted concierge’s is a welcome contrast to the hard-faced greeting I had from One Hyde Park’s PR Annabel’s.

The frontage and gardens are very pretty, but I keep in mind that no residents will see it as they waft from underground car park to apartment.

Into the inviting reception area, we are again greeted warmly and with dark colours, slate flooring inlaid with wood the overall feel is sumptuous but not intimidating. Gentlemens clubby feel but with Ladies welcome.

I have been told that the guests will include industry peeps, agents, private bankers and journalists so I am looking forward to a bit of networking but above all I want information. The launch party spans two apartments. We start in the first smaller apartment. A large model of the development and an interactive screen, (can anyone work these out?) are displayed but I can’t see any ‘sales people’. Then on through to the show flat. Clearly the poshest of the lot. This does not have a lounge, nor a reception room, this one without doubt has a ‘state room’. Very, very high ceilings, very, very big windows overlooking Hyde Park, very, very full of suits. Well, not just suits, there are girls in the Lady Rupert uniform du jour. Black opaque tights, leopard print shoes, itsy bitsy Chanel handbags and whichever generation, size six. Age group only differentiated by Botox usage. We decide to investigate and inspect before subjecting ourselves to the sales pitch.

A nice Lalique-esque plaster feature wall in the kitchen/diner pleases the middle-aged inner me.

Boffi dark wood units, matt white surfaces, Gaggenau appliances, glass splash backs and big wine fridge – all as expected including the zinc topped table and the square stubby glass vases of truncated roses beloved of all show house stagers. And my, has this been staged.

The central lobby has an enormous gilded cage suspended from the ceiling thirty feet above, with three T K Maxx-ish golden parrots perched. I muse on whether the stagers were amusing themselves with a not so subtle socio-economic gilded cage statement.

The master bedroom is rather nice, in shades of what I call blue but which the tall blonde insists is ‘eau de nil’. The fur throw at a jaunty angle the only predictable staging cliche. It certainly scored points against One Hyde Park, where the master I saw was quite small and under-whelming.

The en-suite, although a little too open plan for anyone with a whiff of cellulite, was pretty sexy. Again, marble takes centre stage but here, more subtly than the red Tuscan slabs of One Hyde Park.

I am starting to get a slight liking for these stagers as we investigate the other bedrooms. They have created boudoirs with character and blimey, a little humour. Corsets in frames just one quirky addition.

This is how to do a boudoir, although I will be pleased when the fashion for mirrored furniture finally  shatters.

and another off-piste choice in the study. Old Arabian carpets patch-worked together rustically, giving a cosy worn in feel. Very rare in new developments but rather appealing.

We go in search of a selling agent to drill down into the nitty gritty. Weaving through swathes of middle aged portly white men, packs of 25 year old guffawing Ruperts knocking back fizz and giggles of leopard print shod girls. We circuit the big apartment and the smaller apartment again and again, eventually cornering a canape toting Henrietta to request help. ‘They will be around’ is the vacant response. But they aren’t. We can spot Agents everywhere but are they the selling agents? Quite a contrast to One Hyde Park where Lucien trailed like a helpful puppy.

In this sea of two hundred of the ‘very well-connected’ we eventually find one name badge talking in a corner. Tall blonde interrupts her, seems she is ‘only talking to a colleague’ yet he wears no name badge. Why? Bluntly we explain we want a low down. She points to the model and the interactive screen.

Do you have price lists ‘No’.

Do you have a brochure? ‘You will get one when you leave’

Square footage price? ‘Err, that depends’.

Perfectly polite, but information was something we were clearly not going to get but was the reason we were here.

So how does it compare to One Hyde Park? and for those who think it doesn’t matter, it does.

On a frivolous level, a high five for not having to wear CSI over-shoes or hotel slippers.

The finish, well, truth be told you can tell the difference but mainly down to the quality of decoration which is easily remedied. The kitchens and bathrooms were comparable.

Location, let’s face it is not currently great. It may overlook Hyde Park from one side but you are in the heart of Queensway and will need to avert your eyes from the plethora of kebab shops around the back. Having said that, the front of One Hyde Park is blighted by the honking of bendy buses and midnight hoardes decamping noisily from the local Lebanese.

Ambiance is where it really shone through. From the friendliness of the concierge staff to the careful replication of the original cornicing and the innovative warmth of the styling, it felt like it could be home.

And best of all? Whilst still blowing most of prime London comparables, they come in at about half the price of One Hyde Park.

It’s not often I believe the hype that one development can upgrade a slightly down at heel area, but I did get that feel here.

On departure we receive the goodie bag. Overlooking the bon-bons, pad and pencils (a sweetly branded theme), I inspect the promised brochure for detailed information. It amounts to one paragraph on concierge services and two floor-plans. Great.

On balance, no I don’t think these Lancasters are going to bomb, the developers Northacre are to be congratulated on producing a classy, desirable place to live and not just an icy trophy pad.

To be perfectly honest, I think my clients and I would be quite happy nesting in this gilded cage.

For more information on our bespoke London property search click

Buying Agent’s guide to decorating with colour.

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Colour is so important to our ability to express ourselves and where better to make our mark than with our homes. Kelly Hoppen may say greige, taupe or elephant breath. The middle classes may fawn, (pun intended), over Farrow and Ball’s downpipe. The Notting Hill set may worry that Nigella’s duck egg blue clashes with Jamies new pink range. But it doesn’t rattle these people…

Just think how delighted the neighbours must be with these splashes of colour in the neighbourhood.

it is of course the blending of complimentary colours that is so important.

To be really up to date one needs to blend neons and ice cream colours seamlessly

But back in the 1970’s that was less important – easy access from the kitchen to your horse was the pressing matter.

Oh, and we’re back again to that ‘ice-cream palette’.. or possibly the ‘macaroon palette’. I’m getting pistachio with palm of violets and a frisson of lime. Note lovely storage units for fast access to Alka Seltzer.

Patterns must not be underestimated when unleashing the power of colour, especially when mixing and matching with textured floor coverings.

and textures are so important. There is nothing quite like satin for bringing deep jewel colours to life. Particularly liking the contrasting orange table cloth.

Also, don’t be afraid of using window dressing. I grant you that stick on stained glass is ‘a little out there’ but nothing ventured…

and when decorating childrens rooms, it’s OK to stick to primary colours but do make sure that the wall mounted guns and ammunition work together.

…and finally, bang up to date, this London home encompasses the grasping of the eclectic design nettle. Tricia Guild must be kicking herself she didn’t come up with this Designers look… Oh.

…. loving the attention to detail of different curtain panels and the subtle introduction of gilt. Wow, just WOW

So, there you have it, my guide to enhancing your life and in these examples, mine, with colour.
For help with finding your dream property (for properties like above, we can recommend interior designers with paint brushes) find out more here

Buying Agent’s walk on the vile side…

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Everyone who knows me can assure you of my deep interest in all things Interior design. My home is a haven for all the latest trends. I can hardly move for cupcake appliqued cushions and distressed Farrow and Ball dressers. My walls are now plastered with great big chrome letters spelling L.O.V.E and Orla Kiely knick-knacks. Sadly, not everyone has my inherent good taste, so the time has come to name and shame.

What about the chap who has been watching Austin Powers a tad too much. The arrow in this shag-pile-pad creating a delicious focal point- my designer friends say all rooms should have one.

One thing I have learned very recently is that metallic wallpapers are very ‘in’. Might I suggest that they are ‘out’ again very soon.

resonant of blue skies and sunshine?

Of course tiling is still terribly popular. Not sure who gave this chap a tile cutter for Xmas but practice hasn’t made perfect. The reclaimed cast-iron drainpipe is very now though and delightfully co-ordinated with accent colours in the shower cubicle.. clever.

And of course I have told you before that Antlers are ‘so in’. However, I fear this chap has lingered a little too long in the hallowed halls of Liberty’s. A little appliqued deer head on an accent cushion really would have been enough to set the theme.

This example combines the twin trends of Antlers and stone feature walls.. double trendy.

Another trend taking hold is the practice of Burlesque dancing, well stripping to be fair. Think this example might turn Dita Von Teese a little green.

Lighting of course is sooo important. It should of course be on three levels but at least this chap made a feature of it.

Accent rugs are very in vogue…

…for that current Asian feel beloved of TK Maxx discount shelves department.

…and finally, for the vilest trend of all we have to end with John Lewis

The day I went to buy an island

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Hey Trace’, starts the call. ‘Know anything about islands?’ It’s the Manager of a pro-golfer I work with and he’s found a possible golf course site in Scotland.

It is no coincidence that the manager was a Scot. Even less of a coincidence that the island was next to where he grew up. I had a sneaky suspicion that the Managers sentimentality was driving this, but what the heck.

‘Leave it with me’ I tell him and start leafing through the Filofax for anyone with a Scottish sounding name.

I’d like to say it was difficult to find a chartered surveyor who specialises in Islands but it was strangely straightforward. Serious smugdom. I booked him to meet us on the island.

With trip booked, the Golfer,  takes a look in the meantime.  In a plane. More fly-by’s than drive-by’s when Slebs are involved.

It’s a few years back and without the benefit of Google Earth and with Street View not even embryonic, I have very little idea what I will find. I am told there is a mansion for Golfer to ‘chill’ in, a lighthouse and a caretakers cottage. My role in all this is to verify value and to check out the ‘big house’ and see how it could work as a country retreat for Golfer. A watery pied de terre away from the pressures of Slebdom.

There are three of us at Glasgow airport. Mark the Manager, Ben the golf course designer and me. Now I’m not quite so stupid as to have worn normal garb, I am wearing jeans and a pair of biker boots. My only nod to vanity being a pricey blow dry and a full face of slap. More than can be said for the other two who are suited and booted. Ben is a portly chap with ruddy cheeks. They are going to get ruddier.

Hire car picked up and quick stop at a petrol station where ‘the boys’ buy up a trolley load of sweets. Off to the coast, it’s spitting and I’m wondering how much frizz-ease the hairdresser used.

We arrive at a sailing club and we can spy the island across the water. Quick professional assessment. Yep, it’s an island.

Brawny men approach us dressed up in black and red survival gear and bobble hats. ‘Ye lot gooin ovah too the wee island then?’ head brawny man asks.

I hadn’t quite thought through how we were actually getting over to this island, think I imagined a bridge or something but the ‘rib’ , rigid inflatable boat, had not crossed my mind, I’m quite sure of that. What came next hadn’t either.

‘Ye all need to wayer these’ (he’s Scottish).

Flaming Nora. Survival suits, one size fits all. If you’re a Yeti. They have also provided me with a bobble hat for extra stupidness.

Clambering onto the boat, Captain brawny directs me to behind him. ‘Yee’ll get leess wet’, he says. Less??!.. Less??!. And off we go. No warning, full throttle, nose in air. Thorpe Park white water ride without the safety belt and the photo at the bottom. Nails embedded in the bench, wind whistling up my bobble hat and a sea water facial.

Ben the portly golf course designer winks at me, bully for him, he’s not got eyes awash with  ‘waterproof’ mascara.

The islands caretakers are waiting for us. A couple in their thirties who are keen to please,  in their minds, we could be their new boss. We peel off our survival suits and our bobble hats. Bad hair day doesn’t do it justice. Dundee cake and mugs of builders most welcome in their rather cosy little hut turned bungalow.

The surveyor turns up on a boat from his base in Mull. Introductions made we head off to view the ‘big house’.

Damn, those photographers were good. Hadn’t sussed it was a 1950‘s build. Did wonder about no interior shots though.

Hallway big and bright. Antlers on wall.. check.

Reception room, electric fire and tartan carpet.. check.

Kitchens… industrial deep fat fryers… check.

And onto the bedrooms down woodchip papered, gloss painted corridors.. Lots of bedrooms. Lots of bunk beds. Lots of bathrooms with mouldy shower curtains and vacant/engaged on the doors.

It’s a bloody youth hostel.

Mark looks sheepish. ‘How much would it cost to get it up to spec?’ he asks me. Get it up to spec? Is he having a laugh. Entirely depends on what DemolitionsRus charge these days.

Drawing a polyester veil over the house, the next step is to ‘walk’ the island. Over the top we go, heading for the lighthouse the other side.  I’m given ownership of the sweets as I have a fetching Peter Storm with deep pockets. Men in suits don’t. Not sure what the eating protocol is here but I tuck in anyway.

I notice seagulls as we trundle up the hill. I notice more seagulls the further we get. They are really quite noisy and getting noisier. They don’t seem amused to see us. In fact they are bloody livid. Swathes of them start swooping at us. Dive-bombing.  It’s tricky waving your arms in a scary way whilst trying to protect your head. And seagulls are bloody big. It’s a cheap analogy but we are living the Alfred Hitchcock sequel.

Ben is getting pinker. Mark is striding purposely with the expression of a man who’s idea all this was. Determined only to see the positive.

‘What’s the score on culling them’ I yell at both them. Ben doesn’t answer, he’s concentrating on swinging his arms and breathing. Mark shouts ‘protected’. Well, this is going to make a golf course with a flaming difference.

We make it to the lighthouse. Mark is quite excited and starts ascending, but poor Ben, poor ruddy, nay, crimson Ben just plonks himself on the grass.

Mark wistfully explores the lighthouse and picks the surveyors brains for a costing on refurb. Even I know the surveyors blagging it. He may live on Mull but he’s from Esher.

We take the circuitous route around the island back to where the boat is. None of us want to experience the seagull blitzkrieg again.

Back at the caretakers cottage, I take in the view. I notice something, don’t know how the hell I missed it.  It’s gargantuan.  Grey and glistening across the water. Not so much glistening as radiating. It’s Scotlands answer to Sellafield.

Even Mark had to throw the towel in on this one now. Much merriment was had discussing warm waters for paddling and fish with two heads.

Back into the survival suits, back into the boat. ‘D’ya fancy having a bit of foon?’ asks Captain Brawny. (He’s Scottish). This fun involved throwing the rib over wakes and seeing what angle he could tip the rib to before it dumped us. Think banana boat in radioactive waters.

Oh how we laughed.

The Death of The High Street Estate Agent…

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The last few years have been a roller coaster for the Estate Agency industry. It’s not house prices per se that effect an Estate Agent’s bottom line, it’s transaction levels and those have gone through the floor. Coupled with that has been the rise in technology as a marketing tool and an explosion in geeky competition and low cost rivals to the traditional Estate Agents model. The death of the High Street Estate Agent has gleefully been on everyone’s lips.

Let’s take a look at all of the things which have ‘signalled the death knell’ in the past few years.

Google maps enters property search.

‘It’s the death of anyone who doesn’t sign up’

They gave it eight months and threw in the towel. Rumour has it that the data being submitted was simply too erroneous, nay, inaccurate for Google’s reputation to risk hosting. Some may even say the adage often attributed to free databases is prescient.. ‘sh*t in sh*t out’. The fact they couldn’t work out how to make money out of it was the key factor I suspect.

Self sale sites such as Tepilo.

‘revolutionises selling your property, with an easy to use consumer site’.

With the greatest respect to Sarah Beeny and others, this has been a damp squib.  Although certainly not helped by a very nervous housing market erring towards a more certain selling solution.

Tesco’s and Spicer Haart’s fixed price agency.

It has spawned many a witticism including ‘buy one get one free’ but that seems about all and it seems to have bogof’d itself now. Along with many similar.

So why are all these new competitors not really denting Rupert and Darren on the High Street, when it makes perfect sense to sell your house for free on Sarah Beenys site or pay £1000 to one of the new guys?

The dire state of the market is one reason. Vendors coming to market are generally doing so because they need to. They don’t want to mess around with creative models they want the property sold. Note the rise in popularity of auctions as another example of this.

The main reason however is that Vendors seem to recognise, particularly in difficult times,  that there is more to selling a house than whacking pictures and floorplans on the worldwideweb. Getting a viewer through the door is relatively easy, getting that house to exchange is not.

There really is a chasm between what is marketing a property and the actual selling of it.

I am by no means in the thrall of Estate Agents nor am I a Luddite and when I talk of High Street Estate Agents, I of course mean good ones, which is a whole different blog. The fact is that buying and selling in the UK (excluding Scotland) is a flaming nightmare.

Truth is, that when I buy and when I sell I want to use a good traditional, knows his stuff Estate Agent. I and every buyer I know does not want to be escorted around a home by the Vendor extolling the virtues of his hot tub. And as a seller I don’t want to see people traipsing through my house inspecting my cupboards.

I don’t want to have to negotiate with the Vendor on his main asset, it gets emotional. And as a Vendor I know it’s a darn sight easier for the Estate Agent to say ‘I have loads of interest’ and get the best price, than me trying it on with a sheepish expression.

But that’s the easy bit.

The tricky stuff comes when the mortgage companies, surveyors and solicitors get involved. These days their role can most often be described as ‘problem finders’. Someone in this sticky mix has to be the ‘problem solver’ and that is the Estate Agent ( and buyers representatives when used).

What happens when the mortgage company insists on a piece of paper from 1977 which doesn’t exist and they won’t accept an indemnity policy?

When the survey says there is a 20k damp problem and buyer and seller are diametrically opposed.

When the chain starts to break at the bottom, who is trying to put it back together?

Vendors threatening to pull out if we don’t exchange tomorrow and mortgage funds aren’t ready.

Just some real examples of deals of mine in the past 12 months where without the Estate Agent sweating bricks, and managing the issues delicately, the deal would have died.

Before everyone starts throwing their toys out of the pram, I know there are exceptions and I know a bad Estate Agent is worse than dry rot. I also don’t think they have to be on the High Street, there are some excellent ones based in local trading estates. But the key is that they need to be on the ground, know the property business and manage the sale like a hawk. When they do, the process of buying and selling generally works.

It costs money to manage a 3 months sales progression professionally. I don’t see how a fixed £1000 or £2000 fee can cover a business to do this properly.

Until we have a conveyancing process whereby all issues have been ironed out before the offer and it really is a simple transaction, it is a people and relationship driven process. And when you have people you also have the words emotional, irrational, selfish, greedy and many others. These things have to be managed by people who know what they’re doing and quite simply, you get what you pay for.

The failure of more creative models to break the mould seems to say clearly that Vendors think the same way.

The death of the High Street Estate Agent has been rather exaggerated…

 

Ten good reasons why NOT to use me as your Buying Agent

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Bullet If you’re younger, slimmer and prettier than me, you may find I spend our days out with a pinched expression.

Bullet If you like laminate flooring I may have to stay in the car.

Bullet If you think you can buy something good at 40% below market value I may laugh quite loud and quite long.

Bullet If you want me to tell the Agent that you’ll pull out of the deal if you don’t get the dishwasher, I may go into spanking mode.

Bullet If you want a house 30 minutes from London with no noise I will present you with earplugs.

Bullet If there is even the suggestion of Feng Shui I will turn into Ninja Buying Agent.

Bullet If you look like you knit your own yoghurt I may suggest you call Kirstie Allsop instead.

Bullet If the amateur surveyor friend you bring on viewings says ANYTHING, I will stiletto him into the lino.

Bullet If you and your husband have a 50% disparity in budget, be aware that my relationship skills are wholly restricted to being smarmy to Estate Agents.

Bullet I don’t have a double-barrelled name, a signet ring on my pinkie and I have been known to wear Clarks sandals.

Top tips for buying a home

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(1) It’s highly unlikely you are going to secure a dream home just by signing up to Rightmove.

(2) Make an effort to get to know your local estate agents and ensure they see you as a serious buyer by keeping in regular contact. Make the time to get in touch at least every couple of days to see if there is anything new on the market.

(3) Be realistic about what you can buy on your budget. Many home hunters waste months searching for the sort of property that will simply never come up in their price bracket.

(4) The more flexible you can be, the more chance you have of securing a great property. Think outside the box. Are you restricting the area too much? Does it really have to be Georgian? Could you consider converting a former commercial property?

(5) Don’t overlook a property purely because of its outside appearance. If a property is on a good road and has everything else going for it, it could still be a good buy. Consider employing the services of an exterior design company or architect to give an ugly property a beautifying facelift.

(6) Don’t waste money on an expensive survey if the house is not that old. Tradespeople will often come and check electrics, plumbing, roof etc for free and at the same time, provide a quote for any repairs or maintenance, which can be a great lever for asking price negotiations.

(7) Get a great solicitor in place, preferably one not in the dark ages who can use email and one who is a pragmatic problem-solver.

(8) Get your broker sorted early so you know exactly what your budget is and make sure they can move fast when it comes to the time to get a mortgage in place.

(9) Be really nice to the vendors and estate agents – people sell to people they like.

(10) If you know you are going to be stretched for time and/or you are not confident about making the right decision, consider appointing a professional home finder.

The Sunday Times Estate Agency of the Year Awards 2010

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As a judge on these awards I have mixed feelings about the event itself, on a number of levels. I am looking forward to a glitzy affair, meeting people I only know virtually and the happy faces of the winners. However, the concern remains of a possible losers lynch mob, although I think I’ve covered that by telling everyone I interviewed that I was the spit of Claudia Schiffer.

Britain is in the grip of the coldest weather for years, there is the wrong type of snow on the rails, runways and roads. I am expecting a low turn out of Estate Agents but the gung-ho British bulldog spirit seemed to be in action, or maybe it was the lure of a ‘Champagne reception’ and upmarket guinea fowl in a basket.

I arrive mid morning at the Lancaster hotel where the Future of Estate Agency seminar is in full flow. I lurk in the foyer and after the coffee break wander into a room the size of an aircraft hangar. Circular tables with groups abound but where to sit, I can’t find anyone I know. I wander around asking if I can join tables, apparently not. They are protecting their spare seats as firmly as their instructions. I end up on a table on my own, I only look mildly pathetic.

Dan Hare from Estate Agents Events is playing the Dale Winton part and introduces Rightmoves Miles Shipside. As a fellow judge, I’ve only seen him in designer casual gear, he’s come from Prague through a circuitous route and has had to buy a suit out there, first joke of the day, the fabric is a ‘light Czech’. How we tittered.

Some quite interesting stuff came from Miles and his colleague the number cruncher Tim Muir. For instance, the peak interest in a property is in the first week. There is genuine pent up demand from buyers but financing remains the killer. Amusingly for me, there was an audible gasp when they announced they had mystery shopped all the attendants and the results were available in sealed envelopes. Judging by some of the statistics there was going to be some serious butt kicking, sorry, ‘re-addressing of customer service’ back at the office.

Bill Lublin an American Social media guru and most significantly a real estate pro. gave a pragmatic talk on how social media will generate business. ‘You snooze you lose’ was the message. Almost the whole industry here is sleeping beauty where social media is concerned.Will they listen? Hmm.

Eventually we all file out for the champagne reception where it is packed with a sea of men in dark suits and a varying quality of footwear. There are silk ties, fat ties, the odd cravat and once in a while I even spot a woman not carrying a tray. I am starving. I push through the crowds with one eye on the guy with the canape tray and the other trying to find people to talk to. Tricky when you have to avoid the winners and losers and pick the rest from their Avatars. I find a friendly face and he insists I try the competition to win an iPad. You have to value 5 properties and the nearest total wins. The Middlesborough property does rather tax me. I’m not used to five figure valuations.

Then I get cornered by the film crew to do a piece to camera on why I picked the winners. Hmm. If you see it, I’m the one with bits of samosa in her teeth.

And onto the awards, bathed in pink lights the room is terribly glamorous for a male dominated gathering. I find my table at the front, most on the table are journalists. I know their sort, so I grab the wine while I have the chance.

Nice lunch, (I’ve said before, I can’t do food blogging), then Peter Knight bounds onto the stage to open proceedings and we are shown a very professional video of us judges at work. Vignettes and close ups with name tags of the judges. There’s Chris Hamer the property ombudsman looking very regal, Peter Bolton King looking statesmanlike, then me gurning with bad hair, great. But at least the posh industry bloke who just dissed me now knows ‘who I am’, a minor victory.

Peter introduces James Cracknell our host. Obviously I have little interest in a six foot five tweed clad athletic God with Hugh Grant floppy hair and a terribly charming manner. He shows a film of himself and other nations rowers receiving their medals from Princess Anne. The lines of clinging lycra’d up athletes, all of whom would have Linford Christie covering his parts in shame, was of course also of no interest to me but certainly put this room of portly men in their place.

So onto the awards themselves ably hosted by a very pretty blonde weighing less than my new kitten. The organisers know their audience. I watch a succession of men and a very few women, come up and receive their awards, to increasingly loud cheering as the vin de pays took hold. I’m on shoes and socks watch, as yet again I am at eyes to shoe level position. My desperate seeking of white socks is thwarted by some sartorial intelligence but has been replaced by the tan shoes with dark suits sin. Hmm, I have found a property trend. I did however spot a striped black sports sock, which I traced back to a sarf London agency.

My table seating has the benefit of me being seated next to the live event tweeter, Dan Hare. I did my best to sabotage by twittering faster and wittering to him incessantly.

An acceptance speech by Sean Newman as winner of the ‘outstanding contribution to Estate Agency’ was a highlight. An unexpected lesson in humility and strength of character as he talked about priorities, perspective and overcoming a near fatal accident during a charity cycle challenge. Not a dry eye in the house and almost put me off generalising Estate Agents forever.

The awards completed, it’s time for the for the winner of the valuation competition. Bearing in mind that every person here bar the waiting staff is in property and everyone wants to win an iPad, a hush descended as Peter reveals the best property valuer in the room. No one was more bemused than the winner himself. James Cracknell.

So what did I take from these awards?

I learned that the industry, unlike the room, is not pink coloured it’s very male coloured.

That it wasn’t the ‘big boys’ who win the awards all the time, it really is on merit.

That there were people in the industry who really really do try to do a good job.

That it’s going to be damned tough out there for a while and it’s almost all to do with financing.

And of course, the most treasured thing I took? A Rightmove mug of course.

And the Gold winners are:

Best UK Single Office Agency:

W A Ellis

Best Single Office Regional

South East: Ashington Page

South West: Thompson Estates

London: W A Ellis

Midlands: Campbells

Northern: Cooke & Co.

Wales: Thomas & Rose

Northern Ireland: Pinkerton Murray.

Best UK Small Agency:

Northfields

Regional:

South East: Philip Green

South West: Maitlands

London: Northfields

Midlands: Hartleys

Northern: Karl Tatler

Wales: FBM

Outstanding Contribution to Estate Agency:

Sean Newman.

Best UK Medium Agency:

Marsh & Parsons

Regional:

South East: Beresfords

South West: Wood’s Estate Agents (Newton Abbott).

London: Marsh & Parsons.

Midlands. Newmans Property Services

Northern: Thornley Groves.

Best UK Large Agency:

Connells Group.

Best Prestige Property:

Fine & Country

Best New Homes:

Pygott & Crone

Best Customer Service:

Newman Property Services

Best Financial Services:

Connells Group.

Best Franchise

Xperience.

Best Innovation:

Hamptons International.

Best Marketing:

Fine & Country.

Best Technology & Online:

Xperience.

Best Training & Development:

Arun Estates.




THE NAFF TOP 20.

So tricky these days making sure you live a tasteful and stylish life. To help you all out, here’s my top 20 of all that is naff this season.

20. Patchwork Chesterfields.

Luminous yellows, pinks and purples. Enough to force a psychedelic Beatle into rehab.

19.Radley handbags and purses.

Those little Scotties were cute once. Now definitely time to donate to the Battersea old bags home.

18. Bamboo serving bowls.

Bless John Lewis. Selling huge ranges of serving bowls you can’t ‘immerse in water’. Lick clean?

17. Meerkats.

Vermin.

16. Buddha heads.

Unless you can put your legs behind your head and chant convincingly I suggest you stop buying ‘objets’ from TK Maxx.

15. Black lampshades.

There is a solid theological and scientific argument here. God said, ‘Let there be light”.

14. Turquoise and chocolate brown colour schemes.

B & Q have entire departments devoted to it, nuff said.

13. Glass and chrome media units.

A remnant of the 1980’s. The furniture equivalent of lycra and legwarmers in the corner of the room.

12. Chip n dip dishes.

Takes up half a cupboard and you eat nachos out of the bag anyway.The fondue set for the Noughties.

11.Gnomes.

Not kitsch, not funny and almost certainly politically incorrect in Labour wards.

10. Pink things in the kitchen.

Utensil holders, silicone basters, Nigella’s entire range. No. Pink plastic should remain in the bedroom.

9.Seaside styled bathrooms.

You know, all white with ‘accents’ of blue. They generally have a wooden beach hut and a driftwood something. TK Maxx has a lot to answer for.

8.Flock.

On the walls, on the curtains, on the light shades and on the cushions. You laugh at it in the Gulshan Tandoori, that should tell you something.

7. Acrylic shag pile rugs.

A passing fad but everywhere at the moment. It’s acrylic, it’s shag pile, it’s an electro-static sin.

6.Orla Kiely.

Look closely. Look even closer and what can you see?.. Pure unadulterated UGLINESS

5.Sequins on bedlinen.

Well honestly.

4.Mirrored furniture.

What a stupid idea, firstly they look downright tacky and secondly you’ll need a Filipino there  24/7 with the Windolene.

3. Union Jacks on anything.

Footstools, cushions, sofa’s and so on. When it’s all over BHS and next to Kelly Hoppens discount range,  it’s all over.

2. Cupcakes.

There are ranges of plastic ‘stuff’ in Robert Dyas covered in cupcakes. There’s a cupcake store in the Arndale centre. Jeremy Clarkson said he likes them. Get the picture?

1. Hairy bikers.

How has this come to be? I can’t move without seeing packets of crisps, cheap woks and tea towels enscribed with Hairyisms. Is it pretty? Is it witty? Is it clever? No, it’s Numero Uno Naffness.