Tenants – Where’s the respect?

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The percentage of people moving into rental properties is increasing. These include people making a lifestyle choice for flexibility, those forced into it through inability to get a mortgage, those having to sell their homes through economic difficulties. And me.
It seems like a simple choice. Pick a home, put down a deposit and move on when you feel like it. What’s not to like?

The problem is that flexibility has two sides, the other side being insecurity. The private rental sector (PRS) is by design a temporary system. The massive majority of tenancies are for 12 months at most, so whilst the tenant has the flexibility to move on as they wish, their master the Landlord has precisely the same powers. This is all very well for young singles about town but not quite so good for families with schooling who are trying to build a life in a community.

From my day job I know that the supply of decent affordable rental property is dire and that there is huge demand for every decent property. It doesn’t take much to extrapolate that when demand outstrips supply Landlords do not need to rent their properties cheaply, (why would/should they?) they do not need to fix the damp and maintain their properties or frankly give a damn about their tenants well being. Many do but an increasing number (the sheds in Slough being an extreme but increasing example) do not. When there are five people after your rental property it is easy to regard tenants as the most disposable part of the equation. This will only get worse.

I am in the property industry and I have recently decided to rent. Knowing what I do, I did it with a heavy heart but it was a practical solution. My heart was right. Yesterday I had a call from my daughter who was ill in bed and in the house alone. ‘Mum, someone has been trying to get into the house. The chain is on but they have been back three times’. She was scared. Suffice to say, I am furious.

I am assuming it was the Letting Agents. There was no notification of a visit, nothing. I have emailed asking them to explain themselves, and if indeed it was them trying to get in or someone else. Not a minor question but as yet unanswered. However, this highlights for me what is wrong with the current system of renting. As a tenant, rather than a homeowner your home is never your castle. It should be. Technically you are purchasing a rental property under a lease and should enjoy the same level of comfort and security to bring up your family. But you don’t.

What you get is three or six monthly inspections where some oik from the Agency pokes their nose around your house, letting themselves in, even if you are not there. Rubbing your nose in the fact that it is not your home.
With the emergence of buy to let over the past decade tenants are now also increasingly at the mercy of amateur and reluctant Landlords struggling to pay the increasing mortgage with no pennies left to mend the boiler or maintain the property properly. With mortgage rates only rising, repossessions will increase. I remember Lucy Morton from ARLA telling me that tenants should reference their Landlords, good advice but in reality…?

It is time to stop treating tenants like second class citizens. Homeownership is going to fall even more in the future, more people will need to bring up their families, try to put down roots and live their whole lives in rented accommodation.

For the homeowners reading, how would you feel if your mortgage company insisted on inspecting your cleanliness every three months? Having them tell you that you can’t paint your new babies bedroom pink. That you can’t hang pictures and need to live in a magnolia womb for the duration. You may not have a cat without paying £1500 extra and that you are on permanent one months notice to quit. Horrid thought, isn’t it? With so many low income AND so called middle class families having to rent for the long term, why should the massive rents tenants pay be so completely different to a mortgage?

We need to stop regarding renting as stop gap accommodation. We need to be looking at making renting a decent long term option by encouraging long term investors, not fly by night amateurs at the mercy of interest rates and repossession. The Government should be coming up with ways of encouraging institutional investors to provide long term rentals, where people can build lives and the investors get a secure long term return and tenants who will treat their property like their own home. We should be pushing for five year plus tenancies to become mainstream. In fact something rather like ‘council houses’. Remember them?

We also need to frown upon the inherent attitude of many in the Estate Agency industry – that tenants are a magic porridge pot of money but deserve no respect because the Landlord is their king.

As for my letting agent, I am awaiting a response. It will be either an apology or they’ll decide to do battle but what I can guarantee is that they’ll not understand why I am furious. They will not understand why someone walking into my home would make me feel violated, after all they do it with ‘their properties’ all the time.  And there’s the rub, I call it my home, they don’t.  The property is the commodity that earns them money, the Landlord their Master and the tenant within is easily replaced, in fact fees make it lucrative for them to do just that.
I am fortunate in that I have access to the cream of experts advising me on my rights as a tenant. I am primed with ‘section this and section that’ slipping off a sharpened tongue. The majority of people and the most vulnerable are not in my position and are at the mercy of an unregulated, insecure and often cruel system.

Is it any wonder us Brits are desperate to be homeowners?

An Englishmans rented home should also be his castle but let’s start with some respect.

I’ll keep you posted.

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Knightsbridge Naffness

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Horns:
You heard it hear first. Horns everywhere you turn. Stuck on walls protruding from some decapitated beast. Pointing up from chairs.  Lone horns polished and silver plated to cover where it was ripped from some (I hope) lop-sided wildebeest and of course the 666 stuff.

Arco Lights
Arco lights, generally positioned for guaranteed head banging. No London bachelor flat is without one of those. Size is a direct correlation to owners testosterone level. Always in the way and flaming useless unless your goal is a little spot of light illuminating the rug.

White leather furniture.
Cold, uncomfortable, clinical and makes quite impolite noises if you readjust your bottom. Add some synthetic shag pile rug (most do) for a DIY Austin Powers pad.

Bogs of bling.
There has been a strange proliferation of fancy bogs too. Ones which provide services that I trust no one has experienced since nappy days. They involve buttons, warm air, warm water, warm bums and warnings of the dangers of misuse. Ablutions shouldn’t require that degree of intellectual input.

Wallpaper.
Interior Designers are always going on about ‘texture’ and it seems they have hit pay dirt and are running with it with the emergence of the sandpaper wallpaper. It is actually cork with spangly bits and it seems to be Knightsbridge’s latest answer to the B & Q feature wall. I almost prefer peonys.

Bijoux Bakerys
The Hummingbird bakery. So what if you can feed an African village and dig a well for what fits into a little bijoux box. I feel like whispering to the ladies who prance out with their offerings.
“it’s just fat, sugar and carbs luv”.

Orla Kiely
Eurgh. We still have Cath Kidston lurking malevolently but it’s Orla who is splashing herself on everything these days. You can’t walk into John Lewis without the depressive sensory overload of drab ugly faux-fifties kitsch pattern on everything. Did I mention it was ugly?

Technology.
Gone are the days when you pulled the curtains, whacked a CD into a ‘player’, flicked a light switch and a dimmer was state of the art. No more tranny’s in the bathroom (don’t titter) you’re nowt without an in-built telly and mood lighting. In fact you’re nowt if your entire home isn’t controlled from an iPad.  You will of course need to pop down to Imperial College and borrow a geek with a PhD every time you want to close the curtains.

Chandeliers.
In the kitchen, I’m not joking. Where you find kitchen chandeliers you will be sure to find an oven with cardboard inside and the freezer will only have vodka. Less style over substance, more style over subsistence.

I have visions of interior designers giggling together in their coven as they plot the latest abomination to inflict on the unsuspecting purse of a millionaire. Almost makes you nostalgic for last years cow skin rug. What? You’ve only just got one? Sorry but it has to be zebra this year.

I loathe Vendor Viewings


Heart sinks, there is an audible sigh and an under the breath ‘bugger’ when the Estate Agent utters the line “The Vendor will show you around”.
Now I can forgive the odd vendor viewing at weekends or evenings but this is a focus on those Vendors who ‘insist’ on doing them all.. Some truisms:

They regard the Estate Agent with disdain and know they can ‘sell’ their house better.
*that’s why it’s been on market 12 months at 25% too high*

They WILL follow you around with a look that says ‘you’re going to pinch something’.
*thanks luv but your Capo de Monte is safe*

You will hear the line ‘We have been so happy here’.
* A rare outing for my cocked head and faux ‘Aww, how sweet’ face*

If it’s a divorce you’ll no doubt get the one who doesn’t want to sell.
*Awkward*

It is made very clear that the hot tub is NOT STAYING
*Phew bloody phew, they just don’t make Civit Bang strong enough*

We built the annexe for my Mother.
*An effort not to ask ‘Erm, did she die in hospital?’ while you scan for stains.*

‘This is the kitchen, my wife’s domain’ followed by loud guffaws.
*It’s how he tells ’em, sigh*

The loo is now a WC, the lounge is a ‘main reception where they like to entertain’ and there is a ‘master suite’ because it has a corner shower and fitted louvred wardrobes.

You must view the eaves storage and the attic where he laid the floorboards himself – there will be a train set.
*15 go’s at pulling down a half tonne ladder and just missing the kids heads*

‘We’re leaving the sauna, we’ve had hours of fun with it’.
* It’s an airing cupboard*

‘We don’t have to sell’
*Don’t tell me!.. ‘You’ll move for the right price’*

‘I’ve been on Mouseprice, the house over the road sold last year for £50k more’
*yes love but that’s twice the size, doesn’t have swirly carpets or a gummed up avocado jacuzzi*

My clients and I wander the property in abject silence, arms clamped to our sides taking turns to say ‘lovely’ – as the Vendor stares at us like a cardigan clad Norman from Psycho.

These are the people who take the stair carpet, every shrub over a fiver and leave wires where the B & Q wall lights were.
So yes Mr and Mrs Vendor, I know your type and whilst I may be saying ‘Lovely’…  I’m fibbing.

Primelocation Blog awards 2011- Oops, we did it again!

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Well, well, well.. thrilled that our blog has won Best property blog post of 2011, quite an achievement considering how many people are out there scribbling to a really high standard on the woes and the details of the property market.

Here’s the list of all the winners and runners up click So many people to make sure you read.

Here’s the blog that won it.. not literature and certainly not in depth property analysis with ‘graphs and things’ but a satirical wander around what I call a wag pad and the developers do not 😉 click

Estate Agent Types…

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Estate Agents I have known and loved.

Michaela
Michaela is more careful about showing off her tattoo since being promoted from receptionist, although the fake tan has sadly dulled it anyway. She has also splashed out on a couple of Next suits. Michaela would like to live in every property she shows and she tells you. Sadly this is just a pipe dream since boyfriend Gaz got made redundant from Kwik-Fit. Still, his Grandma is ill and she’s got a lovely retirement bungalow in Hastings so all is not lost. Michaela has Heart.

Catchphrase: It’s alright for some.
Likes: Loose Women
Dislikes: Anyone above ’emselves.

Foxy
Foxy looks great in his House of Fraser suit and wears his pointy D&G shoes with pride, particularly as he got a right deal at TK Maxx. Foxy is driven to sell, partly because he is on £8k a year basic and a shared flat in Clapham don’t come cheap. Partly because if he doesn’t he knows he’ll have to stand on a table at the morning meeting and recite ‘I am a tosser’ while his colleagues/enemies jeer and spray him with Perrier. If an unknown number comes up between 8am and 12pm it will be Foxy – ‘calling out’. No matter you found 12 months ago, he was just checking you were happy in it because if you need to sell….

Catchphrase: If you throw enough shit..
Likes:  His database.
Dislikes: Loooo-sers.

Christine

She looks Mumsy but she has seen it all and let me tell you, it was all negative then and it’s no bloody better now. The only people she likes are her son, ( adopted because ‘her husband’s even bloody useless at that) and the Manager and district Manager, who she bakes cakes for. Those young bloody negs in the office are a constant irritant and they ain’t picking up the phone first or getting their bleeding fingers on her applicant list if she has anything to do with it. They can do her viewings though.  Christine only likes buyers who are male,  middle class and flirt with her. Do not bring children, that steel eyed stare will cause them nightmares.

Catchphrase: I spoke to that applicant first.
Likes: Strictly Come Dancing
Dislikes: People.

Dave
Dave is to be found in his one man office above Greggs offering 1% deals. ‘It’s all about volume innit. Pile ’em high and sell ’em cheap didn’t do Tesco’s any harm did it?!’
Dave is a bit stressed quite a bit of the time because he isn’t piling them high and frankly he’s not selling ’em neever.
You can find the Greater Spotty Dave on Rightmove. His properties have the toilet seats up and the washing up takes centre stage. If you look even closer, there he is complete with flash in the bathroom mirror.
Dave drives an Astra but he really, really Aspires to a Vectra.

Catchphrase: I just want to offer punters value for money.
Likes:Greggs sausage rolls and Boots meal deals.
Dislikes: Any Estate Agent with a listing.

Sheila
To be found in the shires, Sheila is upper middle class and upper middle aged with hair sprayed so hard you wouldn’t get through it with a toffee hammer. Particular specialties are equestrian property and being scary. Expect the Spanish Inquisition if you try to book a viewing, for ease of passage change your name to Camilla, honk a lot and have equine worming tablets visible in your handbag.

Catchphrase: If Daddy hadn’t lost on Lloyds I wouldn’t be here.
Likes: Princess Anne
Dislikes: Commoners.

Rupert
You didn’t think I’d miss him out did you?
The older Rupert wasn’t quite bright enough to go to University but young men from frightfully good families do need a profession with a business card and the City was picky back then. The younger ones have Land Management degrees from St Andrews, Durham and of course Cirencester. Dead handy because they never know if Papa might pop his clogs and they’ll have to take the reins at the family large-holding.
Never try jokes or irony with a Rupert – they won’t get it. However, they ‘won’t get it’ with the most impeccable manners.

Catchphrase: Do you play Rugger?
Likes: A bloody good pheasant shoot
Dislikes: Being called an Estate Agent.

So, clearly these character are not based on anyone living or dead and bear no resemblance to any Estate Agent I have met in the course of my daily life. In fact I shall go as far as saying that I have made it all up. In fact all Estate Agents are made of sugar and spice and stop for hedgehogs crossing the road. Apart from Rupert, who shoots them.

UK House Price Predictions 2012

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Prime Central London will remain buoyant due to lack of supply. Overseas buyers who are driving this market will not be any less keen in 2012, the European crisis will have no effect. However this market bears no relation to the rest of the Uk there is no ripple effect that is tangible, it is it’s own micro economy.
I predict a 5% rise in 2012 as supply will remain low.

The UK market as a whole will be a case of increasing North South divide, with the further you travel from London the worse the price falls and difficulty in selling will be.
However I do not see the UK market ‘crashing’ even though logically it should. Low interest rates mean relatively few repossessions and distressed sales (although more than 2011), as existing mortgages remain very affordable. Supply will remain low and with renting becoming outrageously expensive people will still want to buy, if they can get finance. Supply and demand will thus create an artificially stable market. Of course when interest rates rise this will all change but that is not likely to be until 2013. I suspect that prices will drop overall about 5% in the South East. However this this average is made up of desirable properties not dropping at all and compromised properties dropping significantly, as buyers will be extremely cautious and discerning.

The UK as a whole will consist of hotspots and areas severely hit by economic woes. I believe that UK house prices as a whole will fall 6% in 2012 . Average house prices of course should be taken with a pinch of salt, there is no such animal. As a visual roadmap, I see price falls rippling out from London suburbs in concentric circles, getting worse as they spread. There will be hots spots of stable economy towns and these along with very desirable properties will be somewhat protected.

Along with PCL the only other positive area of the market will be the continued rise in rents, the continued difficulty in getting mortgages will mean even more people will be forced renters and not just potential first time buyers. I predict rents will rise another 5% minimum in 2012 simply due to supply and great demand. However a caveat to Landlords: rents are becoming unaffordable and a large swathe of tenants are paying their rents on credit cards and worse. Non payment will become far more common due to pure unaffordability.
A fair, reliable income is far more profitable than the cost of evictions for non payment. As for the moral argument… Another time.

Buying Agent sells her house. Part 3. The marketing

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2nd week of August 2011

Photography done and it looks lovely.  Not sure about the words on the brochure but I figure no one reads them anyway, I don’t. All I need is a postcode, as many photo’s as possible and a floorplan, then I can make my decision to view.

Starting to get a bit frazzled. Dreading having people through my house. I am not Mrs Tidy and keeping the place ‘right’ will be a bore. Also I really find the thought of people viewing my house as quite upsetting. A home is not a commodity, no matter how hard you try to pretend it’s just a ‘transaction’.

Third week of August

With the brochure ready I suggest to the Agents that they call their ‘hot-box’ buyers. No, they say, we would rather give it a proper launch to maximise the excitement. I hope they know what they’re doing. D Day is set for 6th September. Schools are back and hopefully the buyers are hitting Rightmove, checking their emails and planning on getting into somewhere new before Xmas. I know full well that I have a 6 week marketing window before the buyers go into hibernation and the economy probably implodes. Fingers crossed.

First week of September

First phone call comes in- Can I bring someone around on Thursday 8th September? Then another call- I have two first viewings. More phone calls, and more viewings are booked in for the following week. I find myself interrogating the receptionist making the bookings. Are they in a chain? What LTV mortgage do they need? Do you know them? When I started asking if ‘they are nice?’  I decided to shut up. I was developing into one of those ‘hands on’  sellers that I despair of.

Thursday morning.. lot’s of Febreze, cat litter box cleaned and hidden. Bed’s made, which is a first. Cut flowers plucked from garden and I even start thinking about brewing coffee, I allow myself a wry smile and stop right there on principle. If it’s going to sell, then the smell of cookies and a cynical attempt at ‘you too can live my pretend lifestyle’ ain’t going to be the reason. I then get the hell out of there.

When I get back – they are still viewing so I hide down the lane. I watch them leave and pathetically leap on the young Estate Agent James for feedback. ‘The first one said over-priced- although his wife disagreed’ My hackles rise. Over-priced? Over-priced, I hear myself getting shrill and all the advice I give people about ‘listening carefully to feedback’ get’s dumped as I explain to the patient young James why they are WRONG!

What about the second couple? I ask

‘They seemed to like it’ he says. The Agent then has to endure my picking away at his statement. How d’you know? What’s their position? What about price? I am even annoying myself.

The next morning James calls with feedback- I am impressed. He recounts that he met the ‘might be interested’ couple in the pub last night and they were poring over the brochure, which he felt was a good sign. The first couple were ‘still thinking’ and he had yet to talk to the second couple. He tells me that this second couple were despondent about ever finding a long term family home, so they had reduced their price and search to an in-between’ townhouse which they would stay in for a couple of years. James had called them to say ‘Hey! I think I might have that dream house you really want’. Clever James- creative thinking and knowing your applicant list well is how good agents do deals.

Two hours later James calls again. He has an offer. £25k below asking- at the level I actually think it is technically ‘worth’. They are in rented. 60% LTV mortgage agreed.

I ask James ‘how much they liked it’ James tells me ‘she’ walked through the door and said ‘it’s perfect’ and didn’t stop beaming. That is what I want to hear, because that is what my reaction was. I want the buyer to have complete emotional buy in- if they have that then they are far more likely to breach the undoubted hurdles that crop up during the buying process. If they are buying on a practical basis they are far more likely to be swayed by the forthcoming economic maelstrom or by any crappy legal woes.

‘Go back and tell them I am very keen to do a deal but they were the first through the door and I have four more viewings booked already. I would be foolish to take such a hit straightaway. However, I make it clear to James to not lose them. I tell him that I would be prepared to look at less than asking but when pushed for a figure I say £5k more than I would actually take- gotta be careful, because if I told him my actual bottom line- trust me, that’s all I will get.

Phone rings ten minutes later with a higher offer. This is a very good sign. These buyers mean business, no messing around, it shows they really want it. This offer is £10k more than before- another good sign, they aren’t playing silly beggars with £1k increments. I want to close this. The thought of no more people coming around is delicious. I go back with a split the difference offer of a couple of K, 28 days to exchange and 28 days to completion thereafter and the deal is done. This has taken 22 hours. The viewings booked for next week are cancelled and the listing goes straight onto Rightmove with a big ‘under offer’ across it. Even in this market, with decent property, decently priced, ‘you snooze, you lose’.

My head is spinning. I need to find somewhere to live. I am going to move into rented. That will be straightforward, won’t it…?!

part 4 soon- sales progressing and finding a rental.

By the way.. I am rather excited at being nominated for Primelocation Blog of the Year again. A quick vote would be everso appreciated 🙂 VOTE

Buying Agent chooses her Estate Agent. The Diary Part 2

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So the decision has been made to sell and now I have to decide which Estate Agent to use. I am relishing the prospect about as much as I relish bikini shopping. I have three choices, the middle market brand, the top end Ruperts or the village independent. Three choices and three goals- top price, least hassle and FAST, oh and one more esoteric need – how to put this delicately, hmm.. I don’t want to have to deal with anyone thick.
I have a middle market house which is quite individual (my use of the word is different to an Estate Agents- when they say ‘individual’ they mean odd, it isn’t). It has no major flaws such as road noise or structural or covenant issues so it is not technically a tricky one to sell. I decide to rule out the middle market brands simply because they don’t bring anything particularly special to the table, which leaves me with the independents in the village or Rupert.
The Agent’s in the village are pretty good and have the advantage of picking up specific buyers for the village and cheaper fees but will they attract and give confidence to that most delicious thing on a country agents wish list… The London buyer? Those lovely ingenues with the tendency to pay more than they have to. As a seller I’d obviously quite like one of them and they are just that bit more comfortable with a big posh UK brand, they are given the confidence that the price is right ‘because Rupert said so’.
The Ruperts (there are two to choose from in the town) also have the benefit of really classy photography/brochures and (here comes the contentious bit where I grab my tin hat), their Negs tend to be brighter. Like anyone, I want to squeeze every last penny out of my major asset. Their fees will be higher but I am gambling on getting a higher price which will cancel it out. On balance I think my particular house, in my area, is a good match for a high end brand, so (with a modicum of shame), I am going down the Rupert route. Having spent two years tweeting, blogging and taking the extreme Michael out of Rupert, his quilted Barbour and signet ring, the irony is certainly not lost on me.

I decide to only call one of the Ruperts in- why not both? flimsy reasoning but based on me wanting as painless a process as possible. One of them, when I have walked in on business over the years has been less than friendly – the other Manager, who I am inviting, treats me like a Goddess and makes me roar with laughter, shallow but pleasing and as simple as that. I really can’t be *rsed to deal with a snotty so and so.

So I ring up the Manager who makes me laugh and ask him just one question: Is my house an OK price for their office – or will it stick out like Katie Price at a Cadogan Square tea party. He reassures me that it sits just fine and they have plenty cheaper, sorry ‘less expensive’… I must remember we’re in Rupert territory. Having braced myself for the process (and removed undies from radiators, cleaned out the cat litter), I ask how quickly he can come around. Hmmm, slight hitch, he is off on holiday for two weeks, he will send his second in command and a Neg around. Hmmm again, young Ruperts, this needs preparation I think, as my eyes narrow. I am almost (not quite) ashamed to say that I find myself thinking along the lines of ‘Do they know who I am?’. They’re not going to bring me one of your bloody market reports are they? You know, those ones’s where it’s always a good time to buy AND sell. I decide to take no chances, ‘Right’ I say ‘I am going to send you some of my blogs and you are going to make sure they read them, starting with ‘Prince Charming The Estate Agent‘. Oh, and any hint of smarminess and they’ll be wishing they worked for Spicer-Haarts’.

Truth be told, I am a bit disappointed, I was buying into grey haired, older than me Estate Agent with a twinkle in his eye, and I am getting his mini-me’s. On the morning of ‘the visitation’ I am surprisingly agitated but clearly not as much as the frightened little rabbits who present themselves on my doorstep. Heaven knows what fear of God their boss put into them. I let them have a wander around, Estate Agents wandering around my house, evaluating, appraising,nose poking, eurgh horrid. Hard as you try it’s tough regarding your home as a commodity- few manage that emotional sidestep.

‘So let’s talk price, what do you think?’ I ask them. There are almost perceptible beads of sweat appearing on the upper lip of mini-me number 1 and boy number 2 fidgets. If I was a cruel and cold buying agent, I might be taking pleasure in this. No comment. ‘Well, over the road sold for X’ pipes up one. ‘No it didn’t’ I point out. ‘Yes it did’ he replies bravely. I bite my lip but not quite hard enough. ‘Lets agree to differ’ I say ‘but I do know the Vendor and the buyer and I checked Land Registry’. Cheap shot, quite possibly beneath me, I chide myself… but only a bit. However, I do remind myself that it helps if your Estate Agent likes you.

No 1 suddenly blurts out his view on the value, ‘excellent’ I say, ‘just what I thought’. They hadn’t tried to please or buy me with an inflated price. There is a palpable outlet of breath and relaxing of muscles all round and smiles. So, shall we put a little bit on top (3%) so the buyer can knock me down a bit and feel he’s getting a deal and I have the chance of getting a bit more than its worth if it gets significant interest? We all agree.
‘Onto your fee’ I say.. Apparently head Rupert has told them to give me a discount but it’s still 1.5%, I am OK with that. I want the office to be motivated, after all they are on commission and they might be keener on other higher fee properties if I really screw them down. Besides, if I am right about the quality of the team they should make that fee back for me through intelligent negotiating. Slight hitch when they tell me I have to pay £650 up front for the photography, EPC etc.. humph, I hadn’t banked on that. However, really good photography is key to marketing and to be fair, I expect my clients to pay up front because it shows commitment and weeds out the tyre kickers, so I find it difficult to whinge. I have a go mind, but they are intractable.
Right guys, we have a deal, they seem shocked that I’m not going to delve into the minutiae and make their lives just a little bit miserable. Why would I do that? I want them to really want to do a good job for me and the more they like me, the more that is likely to happen.
They approach the front door to leave, far more relaxed than when they arrived but I have to say ‘just one thing’ and they breathe in and eyes dart ‘I do no viewings, NO viewings ever, I never want to be present when someone is snooping around my house, that’s your job’. ‘Of course’ they reply, clearly relieved I hadn’t dumped something tricky on them.

So, I’ve gone and done it now, I’ve hired myself a Rupert and whilst I think I have made the best choice for my specific property, I must confess that at the thought of what is ahead, my stomach does do a little back flip.

Part 3 soon… let the marketing commence.

Buying Agent sells her House. The Diary Part 1

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February 2011

I am going to have to move, which means selling my house in the next couple of years. Watching the market it is darn obvious that I had better do it this year. In fact I wrote a blog back in February (Vendors!, take the bloody offer)  advising people of that fact because the whole market was full of over-priced properties with unrealistic Vendors who I knew would never sell and I felt rather sorry for them. When it appeared in The Guardian in October it went quite viral and I received quite a bit of schtick about my self interest in writing it ‘Kellett just wants to buy cheap houses’ and ‘Shame on The Guardian for printing this advertorial’. They were right in one sense, it was self-interest because I was about to follow that advice to the tee. I decide I am going to market at the beginning of September and I don’t mind saying that I wasn’t looking forward to it one little bit. The thought of Estate Agents in MY house, of grubby buyers poking through my drawers, of having to keep it tidy.. aagh. I’ll need this six months just to steel myself for the process.

July 2011

I start major preparations for selling, well I say ‘major’ more like quick titivation because frankly ‘I have a life’.

Preparation in total..

I chuck out all the crap I have accumulated.
I buy some filler and daub away at all those settlement cracks that the surveyor will say is subsidence, (Christmas cake icing experience dead handy here).
I paint over all those damp patches on the ceiling where the kids have left the shower door open- so the surveyor doesn’t call it rising damp.
I Civit Bang walls the ex-dog has sprayed with mud.
I purchase Febreze for ‘cat litter issues’

Friends in the business helpfully offer ‘property staging’. Good God no, life’s too short, besides, I couldn’t keep a straight face living with TK Maxx accessories at jaunty angles.

Now to pick an Estate Agent, (hackles bristle even at the thought). Do I go for ‘the only Estate Agent in the village’, some of their Negotiators have started shaving (around the spots mind), or do I venture into Rupert territory and have the big brand bang but with the danger of a high ‘Tim nice but dim’ quotient. It’s a between the devil and the deep blue sea decision. One thing is for sure – whichever choice I make, they shall be managed.

What Estate Agents are REALLY saying..

Not going to bother with the obvious ‘compact and easy to maintain’ stuff, lets delve a little deeper.

When an Agent tells you:

The Vendor will look when he has an offer…
He will only move if some idiot pays him more than  it’s worth.

The property had an adverse survey but the problem has been fixed…
Yeah right.

Yes, the property has been on the market a while but we haven’t been fully marketing it…
Nobody wants to buy it

40% below market value…
Well, sort of..not saying which market

Three bedroom house..
Two bedroom house.

small garden…
Patio.

The Vendor is open to offers…
He’s desperate.

The Vendor is open to offers…
Even he is laughing at the asking price.

The Vendor is keen to get near to asking price…
He’s an awkward sod.

The Vendor will not move for less than asking price…
He’s a REALLY awkward sod.

The property has been up-dated…
Two tins of magnolia, some Ikea laminate and a B&Q kitchen.

That damp patch on the ceiling was a one-off leak…
It’s got an upstairs wet room – you may as well just leave the taps on.

Luxury bathroom…
One of those bloody green glass sinks that just about holds a puddle.

Luxury kitchen…
Vendor splashed out on Wickes instead of B&Q.

It has potential…
No, it’s just horrid.

Competitively priced…
Well, it’s a catchy phrase innit?

Yes, the price is ‘full’…
The Vendor came up with the price

The Vendor is on holiday, can’t show until he’s back…
The Vendor hates me and won’t trust me with a key.

With useful loft conversion…
If you’re a midget.

Characterful property…
Full of spiders

Interesting Architect designed property…
Odd

Could benefit from some updating…
The swirly carpets are sticky.

The vendor is prepared to negotiate on the hot tub…
Hee hee. I know what he’s been doing in it

The Vendor may take some specimen plants with him…
Five Polish guys are booked to strip it bare

All planning permissions and building regs are in order…
We’re hoping

The vendor has eclectic tastes…
He’s barking.

It’s an interesting property…
It’s really, really wierd.

Previous buyer pulled out due to ill health…
Yeah, the survey gave him a heart attack.

I am not keen to insult the Vendor with your offer…
I know he will shout at me.

I have a property that might interest you…
Most unlikely